| +Applying for a job |
| You can submit your resume online via email: jobs@delightchocolates.com |
| +Accessibility issues If encountered on the site. |
| We remain committed to making our website accessible to all our esteemed clients. |
| +Donation policy |
| Unfortunately, we cannot accommodate solicitations for donations and promotions annually from all who wish for it. We do try to prioritize them to a few select organizations. |
| +Promotional code or promotional offer not valid . |
| Delightchocolates.com may on occasions offer, some promotions or discounts. Qualifying for the promotional offer may require a minimum amount of purchase. The purchase amount cannot include VAT or shipping or be split between multiple shipments. Offers will be valid in the UAE on orders placed on our website – delightchocolates.com only. Promotional offers are not valid on previous purchases or orders over AED 2001, or in Delight Chocolates Boutiques, or in department/specialty stores and cannot be combined with volume discounts or other promotions or offers and are not redeemable for cash at any time |
| +Requesting for samples. |
| We do not do sampling anytime. If you desire you can sign up for our newsletter to stay up to date on exclusive deals, offers and promotions |
| +Selling chocolates in store. |
| We do not entertain unsolicited accounts however for wholesale accounts, you can email us on : business-new-acc@delightchocolates.com. |
| +Storing the chocolate to keep it fresh. |
| Our Chocolates will remain fresh once opened, if you carefully store them preferably away from direct heat or light source at a place that is maintained at 20 degrees C or 70 degrees F or possibly cooler. Chocolate should not be stored in the insulated packaging that they may have been originally shipped to you. Chocolates are sensitive to foreign odors specially, fragrances, spices packaging material or other similar strong odors in the vicinity. |
| +Storage duration to keep chocolates taste fresh. |
| From two months up to six months, in a refrigerator or freezer as required. |
| +Storing the chocolate for more than two weeks or more . |
| To store chocolate for up to two months, place repack them in airtight sealable plastic bags and refrigerate. To store the chocolate for up to a period ofsix months, repack and freeze them. |
| +Bringing the chocolate to room temperature before consumption. |
| Leave the chocolates in the plastic bags till it reaches room temperature. A minimum of two hours if from the refrigerator, six hours if from the freezer may be required. |
| +Same day shipping. |
| Currently, we are not offering same day shipping. |
| +Order shipping duration. |
| Pandemic delays in Delivery are possible. Two kinds of shipping options are available to you for your orders. 1. Standard shipping. 2. A Specific date. With the A Specific date, we make sure the delivery arrives on the selected date. Our order placing cut off time is 12.30 PM UAE GST. Standard Shipping will arrive within 4-7 UAE working days. |
| +Ship to more than one address at a time. |
| We can ship to up to 10 different addresses in a single order. T&C applies. |
| +Scheduling your own delivery. |
| You can schedule a delivery for up to 365 days later. You have an option of 12 delivery dates for a single order at one time. |
| +Shipping to multiple person on a single order. |
| We can ship to up to 10 different addresses in a single order. T&C applies. |
| +Ordering for a future date or putting it on hold. |
| You can order for a future delivery date or put it hold for sometime in future, once you are Checking Out of the cart. |
| +Placing orders for outside of the United Arab Emirates. |
| Chocolates being a perishable commodity, currently does not allow us shipping to retail customers outside of the UAE. |
| +Chocolate delivery in summers. |
| Our delivery system uses freezer vans for most of the delivery. In some cases alternate methods such as cooler boxes and frozen gel packs may be used to make sure that order is delivered in perfect condition and at minimal or no extra charges. |
| +VAT or other TAX charges . |
| As per local UAE VAT & Tax laws we are required to collect taxes applicable on the product and services delivered to the customers. |
| +Forms of payment accepted. |
| We accept local bank cards, Visa Card, MasterCard, Direct Bank Transfers and more that are added from time to time. |
| +Shipping to a Post Office Box Address. |
| We regret that we cannot offer shipping options for these types of addresses. |
| +Shipping & courier details. |
| It is our sole discretion which Shipping & courier we will use. |
| +Creating an account during checkout. |
| Once you complete your order, you can create an account,for you future ordering and tracking easily. |
| +Receiving an order confirmation. |
| An order receipt will be emailed to you immediately. Other email follows, which may Include your order receipt, order number, order total and other details if any. Please Verify the specific details like addresses, chocolates order, delivery time and date are right correct. For any final changes to your order you may please, contact at info@delightchocolates.com at you earliest. |
| +Receiving shipping details and confirmation. |
| Your shipping details confirmation will be sent to you when your order has been shipped. Having more than 1 recipients, you may receive one or multiple shipment confirmation email. For further assistance contact at info@delightchocolates.com at you earliest. |
| +Placing orders for favor in advance. |
| You can comfortably place an order approximately 2 months before the occasion/ event/party/wedding. Make sure to receive your delivery is scheduled at least 7-8 days before the occasion. Make appropriate arrangements for the storage of the chocolate preferably away from direct heat or light and the place is maintained at 20 degrees C or 70 degrees F or possibly cooler. Chocolate should not be stored in the insulated packaging that they may have been originally shipped to you. Chocolates are sensitive to foreign odors specially, fragrances, spices packaging material or other similar strong odors in the vicinity. |
| +Availing volume discounts. |
| Volume discount are available as may be applicable, which are calculated on the total order items only ,tax, shipping, handling charges are not included, separately with each and every order with a few exclusions that may apply. Volume discounts are not available on special value items and are not allowed to be clubbed with other promotion. |
